Skip to Main Content
menu

Public Housing Specialist

POSITION: Public Housing Specialist

SALARY RANGE: $20.50

REPORTS TO: Public Housing Property Manager

DEPARTMENT: Housing Operations

DATE: 04/22/2025

How to Apply: www.suffolkrha.org

 

General Statement of Duties:

The Public Housing Specialist performs skilled clerical and administrative work, assisting the Public Housing Property Manager with a variety of office assistance administrative tasks not limited to scheduling appointments, typing, filing, data entry, answering calls, preparing monthly reports, taking meeting minutes, development monthly newsletter, prepare informational brochures, flyers, prepare media releases, assist with monthly inspections, assist with department quality control reviews, and agency event coordination. Coordinate and maintain resident/participant portals. Does related work as required of the PH Property Manager to assist with day-to-day department operations to ensure compliance and excellent customer service. Work is performed under general supervision. Perform other duties as assigned by the PH Property Manager (their designee).

Essential Job Functions (Illustrative Only)

 

  1. Receives calls and callers for the department, ascertains the nature of business, and resolves concerns or directs the appropriate authority for disposition.
  2.  Maintains complex and detailed files and records, and maintains the database.
  3. Collect the verifications needed to evaluate applicant's and resident income accurately, and family composition eligibility by preparing and submitting to appropriate sources (i.e., HUD's EIV system, other upfront income sources,  Social       Security Administration, Department of Social Services, Virginia Employment Commissioner and Personnel Offices, Veteran's Administration, )
  4. Conduct interviews to determine eligibility and continued occupancy.
  5. Collect information to process the annual reexaminations and interim redeterminations of rent. Serve as backup to process the annual reexaminations and interim redeterminations of rent as needed.
  6. Designs and prepares newsletters, brochures, flyers, and other advertising and marketing material.
  7.  Transcribes correspondence, composes routine correspondence, and types complex reports and materials.
  8.    Answer and respond to inquiries or complaints about departments, operations, policies, and procedures.
  9.      Maintains department calendar.
  10.      Schedule appointments as needed for departmental needs.
  11.      Undertakes special projects assigned by the supervisor.
  12.    Checks for the accuracy of essential documents and records.
  13.     Assist the Property Manager (their designee) with day-to-day operations to ensure coverage for all public housing communities.
  14.     Maintains a variety of operational, bookkeeping, budget, and program records.
  15.     Conduct interviews and counsel prospective and current residents on a program explaining fraud, proper unit maintenance, and tenant responsibilities.
  16.    Coordinate purchasing activities for the department as needed.
  17.    Assist Property Manager with quality control functions, including file, monthly HUD-required reporting, and inspection reviews to ensure program compliance.
  18.     Performs administrative and clerical duties as the Property Manager assigns.
  19.    Operates office equipment, including fax machines, scanners, computers, copiers, calculators, telephones, binding machines, and other equipment needed to perform essential job functions.
  20.    Maintains HUD-required documentation to support HUD programs, including NSPIRE and PHAS certifications.
  21.    Uses PC programs such as Microsoft Office and other software packages. Enters resident data in the software system to update clients' records.
  22.     Maintains inventory control, re-orders, and re-stocks any supply items.
  23.      Observe all safety rules and regulations.
  24.     Prepare court documents and review tenant account ledgers.
  25.    Conducts lease signing as designated by the Property Manager (their designee) as necessary.
  26.    Maintains and organizes tenant files of public housing communities as the department needs, ensuring order.
  27.      Performs other duties as assigned by the Property Manager (their designee).

 

 Required Knowledge and Abilities

The statements contained here reflect general details necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties assigned, including work in different functional areas to cover absences or relief, to equalize peak work periods, or otherwise balance the workload. 

  1.     At least one year of experience in the housing field, office assistance, or related field preferred.
  2.     Knowledge of Public Housing Management, policies, and regulations of housing choice vouchers or public housing management.
  3.     Basic knowledge of office procedures and Clerical and administrative aptitude.
  4.     Ability to follow oral and written instructions, such as HUD regulations, policies, and laws, in order to apply accurate guidelines and standards to perform. Ability to understand technical and legal forms and documents.
  5.     Good spelling and grammar skills to assist with developing letters, flyers, media information, and email distribution.
  6.     Date entry computer skills.
  7.     Ability to make routine arithmetic calculations.
  8.     Strong ability to work with people and to establish and maintain effective working relationships, including individuals with disabilities.
  9.     Ability to exercise sound judgment, work independently, and respect the privacy and confidentiality of client information and tenant files.
  10.     Ability to organize daily and monthly workload, to work under pressure, and to establish and perform work responsibly.
  11.     A valid driver's license is required and maintains eligibility for coverage under the Authority's automobile insurance.

 

Physical Requirements:

  1.    This is a sedentary work requiring the exertion of up to 10 pounds of force and a negligible amount of force frequently or constantly to move objects.
  2.    Work requires reaching, fingering, grasping, and respective motions.
  3.  Vocal communication is required for expressing or exchanging using the spoken word.
  4.   Hearing is required for perceived information at normal spoken word levels.
  5.    Visual activity is required for preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities.
  6.   The worker is not subject to adverse environmental conditions.

 

Special Requirements:

  1.    A valid driver's license is required, and eligibility must be maintained for coverage under the Authority's automobile insurance.
  2.     Must pass a drug screen.
  3.    Must supply a criminal background record, which must pass the agency's criteria.
  4.    Must obtain Public Housing Specialist certifications within one (1) year of employment.